SHIPPING AND RETURNS POLICY

Shipping


National Rate:
Free Shipping (except Canary Islands, Balearic Islands, Ceuta and Melilla)
Balearics 10 € (VAT included). 
Canary Islands €19 (VAT included). 


International Rate:
Europe: 25.-€ (VAT Included) Up to 2 kg. Delivery time in Europe
between 3 and 6 days.
Rest of the World: 59.-€ (VAT Included) Up to 2 kg. Delivery time in
Rest of the World between 5 and 12 days.

Changes & returns 

Click here to manage an exchange or return.


Buy online: you have 30 days from the shipping date of your order.
Buy in a physical store: you have 30 days from the date of purchase.
The items must be in their original condition and retain all the
original labels and/or packaging, be in perfect condition and have not been
used.


- Exchanges and returns will only be accepted on orders made in
Peninsula and Balearic Islands.
- FREE first exchange
- Second change of size or garment: Cost €5 for shipping and shipping costs.
return to the Peninsula.-
- Return of an item: Management costs are €5 in
Peninsula. You can also return for free in our store
of Madrid located at C/ Claudio Coello, 46.


All El Capote products are covered by a warranty of
maker. 


For more information, or for inquiries please contact
Customer care Center: 


Email: info@poloselcapote.com
Teléfono: +34 91-622-62-84
WhatsApp: +34 648-79-82-43

 

RIGHT OF WITHDRAWAL

Withdrawal form: Click here To download it

The USER has a period of thirty calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it were a provision of a service, to exercise the right of withdrawal, regulated in the article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007.

The right of withdrawal will not be applicable to the contracts referred to and listed in the article 103 of RDL 1/2007, and that are related here

All returns must be communicated to the PROVIDER, requesting a return number through the form enabled for it, or by email to administracion@poloselcapote.com, indicating the corresponding invoice or order number.

In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of 5€ to the USER, previously informing about it through the same communication channel used.

Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the delivery letter, with the transport costs at his expense., at the address of LOGICALLY EL CAPOTE, SL, C/ Claudio Coello 46, 28001 Madrid (MADRID) 

Our garments have a 2-year warranty covered by the seller.

There are complaint forms in our establishment at Calle Claudio Coello 46 Madrid and in our offices Europa III Building San Rafael Street 1 Portal 3 2E 28108 Alcobendas Madrid

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