Shipping

Domestic shipments:

Delivery time in Peninsula 24 / 48 hours.

Deadline for delivery in Balearic Islands 48 / 72 hours.

National Rate:

5.-€ (IVA Incluido) solamente España Península.

Envío gratuito a partir de 53€ (excepto Canarias, Baleares, Ceuta y Melilla)

Baleares 10€ (IVA Incluido). 

International Rate:

  • Europe

14.- € (VAT included)

Delivery time in Europe 48 / 72 hours.

  • Rest of the world
39.- € (VAT included)
Term of delivery in Rest of the World 5 days.

Returns

Return & Right of Withdrawal

If you are hiring as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire at 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify El Capote, at the address, Claudio Coello 46 Madrid, writing to us at info@poloselcapote.com, your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal or electronic mail).

You can download the Disclaimer Form click here

You can also complete it online by filling in the following information in the contact form in "Your Message" in the contact section. You can access this form click here

I hereby inform you that I am withdrawing from my contract for the sale of the following property:

Order on / received on (*):

Name of the consumer:

Consumer address:

Date:

The El Capote Online Store works with a well-marked return policy and established in the contract conditions.

This return policy is only valid on items purchased in our online store or shop in Madrid.

El cliente se hará cargo de los gastos de envío siendo el procedimiento el siguiente:

* There is the possibility of collecting and / or returning your order in our store in Madrid without any cost.

* Send to the offices by courier the item to be returned (C / Claudio Coello, 46 CP: 28001 MADRID) at that moment and if the items meet the requirements, the change or return will be managed. In the event of a change, the new garment will be delivered at the same moment of the collection of the model interested in changing.

* No returns or changes will be accepted from any of our multi-brand outlets in Spain.

The return policy for exchange or refund will only be accepted:

* The product is not returned damaged or dirty

* The product has not been used.

* Returned products must include labels and original packaging.

El Capote reserves the right to refuse or reimburse if the goods and articles are considered to have been damaged. Our maximum liability is limited to the return if a manufacturing error is detected.

Changes

En el caso de que el cliente desee cambiar una prenda, el precio del envío de la nueva prenda y la recogida de la anterior prenda, será de 7€ de gastos de envío y de retorno en Península.

All El Capote products are covered by a manufacturer's warranty. 

For more information, or for inquiries please contact

Customer Service Center:

info@poloselcapote.com

Our garments have a warranty of 2 years covered by the seller

There are claim forms in our establishment in Calle Claudio Coello 46 Madrid Spain