SHIPPING AND RETURNS POLICY

Click here to manage a change or return

shipments

National rate:

5.-€ (VAT Included) only Spain Peninsula.

Free shipping from €49 (except the Canary Islands, the Balearic Islands, Ceuta and Melilla )

Balearic Islands €10 (VAT Included).

Canary Islands €19 (VAT Included). 

International rates:

  • Europe: €25.- (VAT Included) Up to 2 kg. Delivery time in Europe 3 and 6 days hours.
  • Rest of the World: 59.-€ (VAT Included) Up to 2 kg. Delivery time in the Rest of the World between 5 and 12 days.

Returns & Exchanges

Press here to manage an exchange or return

In the event that the client wishes to change a garment, the price of the shipment of the new garment and the collection of the previous garment, It will be €5 for shipping and return costs in the Peninsula.

In case the client wants to return a garment, the expenses are €5 in the Peninsula. You can also return it to our store in Madrid located at C/ Claudio Coello, 46 ​​​​for free

All El Capote products are covered by a manufacturer's warranty.

For more information, or for inquiries, please contact

Customer Service Center: info@poloselcapote.com

RIGHT OF WITHDRAWAL

Withdrawal form: Click here to download it

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it were a provision of a service, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007 , of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, herein after RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007 .

The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007 , and which are listed here

All returns must be communicated to the PROVIDER, requesting a return number using the form provided for it, or by email to administracion@poloselcapote.com , indicating the corresponding invoice or order number.

In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of € 5 to the USER, previously informing it through the same communication channel used.

Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the shipping letter, with transportation costs at his expense , at the address of LOGICALLY EL CAPOTE, SL, C/ Claudio Coello 46, 28001 Madrid (MADRID)

Our garments have a 2-year warranty covered by the seller

There are complaint forms in our establishment at Calle Claudio Coello 46 Madrid and in our offices Europa III Building San Rafael Street 1 Portal 3 2E 28108 Alcobendas Madrid

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