In case of not being able to execute the contract because the contracted product or service is not available within the stipulated period, the USER will be informed of the lack of availability and that he will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without this deriving any liability for damages attributable to the PROVIDER.
In case of unjustified delay on the part of the PROVIDER regarding the return of the total amount, the USER may claim that he has been paid double the amount owed, without prejudice to his right to be compensated for the damages and losses suffered in excess of said amount.
The PROVIDER will not assume any responsibility when the delivery of the product or service is not carried out, because the data provided by the USER is false, inaccurate or incomplete.
The delivery will be considered made at the moment in which the carrier has made the products available to the USER and the USER, or his delegate, has signed the delivery receipt document.
The PROVIDER will respond to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, by means of a simple declaration, demand the correction of said lack of conformity, the reduction of the price or the termination of the contract. In any of these cases, the USER may also demand compensation for damages, if applicable.
The USER will have the right to suspend the payment of any pending part of the price of the product purchased until the PROVIDER complies with the obligations established in this contract.
It is up to the USER to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.
In the event that the contract does not involve the physical delivery of any product , but rather a download activation on a website, the PROVIDER will previously inform the USER regarding the procedure that must be followed to carry out this download.
3. RIGHT OF WITHDRAWAL
Withdrawal form: Click here to download it
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it were a provision of a service, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007 , of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, herein after RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period, in accordance with article 105 of RDL 1/2007 .
The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007 , and which are listed here
All returns must be communicated to the PROVIDER, requesting a return number using the form provided for it, or by email to firstname.lastname@example.org , indicating the corresponding invoice or order number.
In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of € 5 to the USER, previously informing it through the same communication channel used.
Once the USER has received the return number, he will send the product to the PROVIDER, indicating this number in the shipping letter, with transportation costs at his expense , at the address of LOGICALLY EL CAPOTE, SL, C/ Claudio Coello 46, 28001 Madrid (MADRID)
4. COMPLAINTS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER considers appropriate will be attended as soon as possible, and can be made at the following contact addresses:
Postal: LOGICALLY EL CAPOTE, SL, C/ Claudio Coello 46, 28001 Madrid (MADRID) Telephone: 915784261
Online Disputes Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
The parties will not incur responsibility for any fault due to a major cause. The fulfillment of the obligation will be delayed until the cessation of the case of force majeure.
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any stipulation of these conditions is considered null or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares to have read, know and accept these Conditions in their entirety.
7. GENERAL INFORMATION ON THE OFFER
All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of LÓGICALIDAD EL CAPOTE, SL or to what is stipulated herein, will take effect, unless expressly agreed in writing signed by the PROVIDER, in this case, these particular agreements will prevail.
8. PRICE AND VALIDITY TERM OF THE OFFER
The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling or any other additional services and attachments to the purchased product.
The prices applicable to each product are those published on the website and will be expressed in the EURO currency . The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase you can check online all the details of the budget: items, quantities, price, availability, transportation costs, charges, discounts, taxes and the total purchase. Prices may change daily as long as the order is not placed.
Once the order is placed, the prices will be maintained whether there is availability of products or not.
Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name that the latter has informed at the time of placing the order. This invoice will be sent in paper format together with the purchased product. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. If you want to receive it by email, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke said decision at any time.
For any information about the order, the USER may contact the PROVIDER's customer service telephone number 915784261 or via email at email@example.com.
9. TRANSPORTATION COSTS
The prices published in the store do not include shipping or communication costs, or installation or download costs, or complementary benefits, unless expressly agreed in writing to the contrary.
The postage will be calculated at the time of saving the basket or budget, since they are calculated by the weight of the products and by the delivery address.
The maximum transport rate (VAT included) applied is the following:
5.-€ (VAT Included) only Spain Peninsula.
Free shipping from €49 (except the Canary Islands, the Balearic Islands, Ceuta and Melilla )
Balearic Islands €10 (VAT Included).
Canary Islands €19 (VAT Included).
- Europe: €25.- (VAT Included) Up to 2 kg. Delivery time in Europe 3 and 6 days hours.
- Rest of the World: 59.-€ (VAT Included) Up to 2 kg. Delivery time in the Rest of the World between 5 and 12 days.
10. FORMS OF PAYMENT, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and enables the following ways to pay for an order:
Credit card and PayPal
The USER may use a discount coupon at the time prior to the completion of the purchase if they have received it from the PROVIDER.
You can only use one discount code per purchase, all our discount codes are for single use and cannot be combined with other discount codes in the same purchase.